Bill came into the Animal and Bylaw area with a vision of moving the focus from the enforcement to a broader goal of achieving and maintaining compliance to the City's bylaws, utilizing tools such as clear, understandable bylaws and policies, partnerships, conflict resolution techniques and public education to raise awareness and improve voluntary compliance.
In the Animal Services area the focus has been to create a community of responsible pet owners in collaboration with all of the groups involved with animals in the community with specific goals to reduce the number or aggressive incidents involving dogs, increase the return to owner rates for both dogs and cats, reduce euthanasia and work towards becoming a no more homeless pets municipality.
Bill is a believer in continuous improvement and is committed to improving the quality of life in the community for both people and animals.